Your Rights as a Patient
As a patient of North Star Psychiatry & Wellness, you have the right to:
- Be treated with dignity, respect, and courtesy by every member of our team
- Receive care without discrimination, as described in our Non-Discrimination & Accommodation policy
- Be informed about your diagnosis, treatment options, and the risks and benefits of recommended care
- Participate in decisions about your treatment plan, and to refuse any recommended treatment
- Confidentiality of your health information, consistent with HIPAA and our Notice of Privacy Practices
- Access your medical records and request corrections, as permitted by law
- Receive a clear explanation of expected charges before receiving services
- Voice a concern or grievance about your care without fear that it will affect the quality of care you receive
- Request a reasonable accommodation for a disability
- Choose to transfer your care to another provider at any time
Your Responsibilities as a Patient
To help us provide safe, effective care, we ask that you:
- Provide accurate and complete information about your health history, symptoms, and current medications
- Ask questions if you don't understand your diagnosis, treatment plan, or instructions
- Attend scheduled appointments, or provide at least 48 hours' notice if you need to cancel or reschedule
- Take medications as prescribed, and communicate promptly with your provider about side effects or concerns
- Meet your financial obligations for services received, as outlined in our Financial Responsibility policy
- Treat our staff and other patients with courtesy and respect
- Let us know promptly of changes to your contact information or insurance coverage
Questions or Concerns
If at any point you feel your rights have not been respected, please reach out to our office directly. We take patient feedback seriously and will work with you to address any concern.
You can reach our office at customerservice@northstarpsychiatrysc.com or (803) 956-9508. For privacy concerns, email our Privacy Officer at privacyofficer@northstarpsychiatrysc.com. For accommodation requests under the ADA, email ADA@northstarpsychiatrysc.com.
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